National Security Scheme (ENS)

The National Security Scheme (ENS) is a regulatory framework established by Royal Decree 311/2022 of 3 May, the purpose of which is to guarantee adequate protection of the information and services handled by public administrations and their suppliers. This scheme defines a series of basic principles and minimum requirements that must be met to ensure the security of information systems, classifying them into different categories according to their level of criticality: basic, medium and high.

The ENS certification by myCloudDoor Solutions S.L. and myCloudDoor Security & Innovation, S.L. represents an important milestone in its commitment to information security. This certification, awarded on 17 May 2024 by IVAC-Instituto de Certificación, S.L., confirms that myCloudDoor's information systems and assessed services meet the stringent security requirements set by the ENS, specifically in the ALTA category. 

The certified information systems support a variety of critical services, including: 

- Cloud Managed Services  

- SAP managed services  

- Information security consulting and auditing, regulatory and legal compliance, risk management and training. 

- Security Operations Centre (SOC). 

- Projects and managed services for cybersecurity solutions. 

ENS underlines myCloudDoor's commitment to excellence in information security, positioning it as a reliable and secure partner in the technology and cybersecurity environment. 

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Information Technology Service Management System

The ISO/IEC 20000-1 certification is an international standard that ensures a company manages its IT services effectively and efficiently. Its main objective is to guarantee that organizations implement, manage, and continuously improve the quality and efficiency of the services they provide, aligning with global best practices.

This certification covers the Integrated Management System that supports a wide range of key services, including:

  • Managed Cloud Service, focused on the management, monitoring, and evolution of cloud services.
  • SAP Managed Service, specializing in the management and support of SAP systems.
  • Consulting and auditing in information security, regulatory and legal compliance, risk management, and training.
  • Security Operations Center (SOC), responsible for monitoring, detecting, and responding to security threats.
  • Cybersecurity Solutions Projects and Managed Services, providing advanced protection against digital risks.

 

It helps us to continuously improve our processes, ensuring that we always deliver services of the highest quality and efficiency. It strengthens the trust our customers have in us, knowing that we meet recognised international standards. It also makes us more competitive in the marketplace and ensures that we follow international best practices and standards. 

ISO/IEC 20000-1 certification demonstrates our commitment to excellence in IT service management, ensuring you are in safe hands with myCloudDoor. 

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Information Security Management System

ISO/IEC 27001 certification is an international standard that ensures that a company has implemented a robust and effective information security management system (ISMS). This standard focuses on protecting the confidentiality, integrity and availability of information, ensuring that the risks associated with information are properly managed.

This certification, issued by IVAC-Instituto de Certificación, S.L. on 15 March 2024, confirms our commitment to information security, covering a range of critical activities, including:

  • Managed Cloud Services (Managed Cloud Service). 

  • SAP Managed Services (SAP Managed Service). 

  • Information security consulting and auditing. 

  • Regulatory and legal compliance. 

  • Risk management and training.

  • Operation of our Security Operations Centre (SOC) and cybersecurity projects. 

Ensures your data is in safe hands, as we follow the strictest information security standards. It helps us proactively identify and manage risks, ensuring information is protected against threats and vulnerabilities. 

ISO/IEC 27001 certification highlights our commitment to information security and ensures that you can trust myCloudDoor to manage and protect your data effectively and securely.  

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Quality Management System

ISO 9001 certification is an internationally recognised standard for quality management systems. This standard sets out the criteria for a quality management system based on a number of principles, such as a strong customer focus, motivation and involvement of top management, a process-based approach and continual improvement. It aims to help organisations ensure that they can consistently meet the needs and expectations of their customers and other stakeholders. 

We have in place an effective quality management system that complies with international standards. This covers all our processes, from the development and delivery of our cloud and SAP managed services, to our information security consulting and auditing, risk management and training, and our Security Operations Centre (SOC). 

 

At myCloudDoor we are committed to quality in everything we do, listening and responding to our customers' needs and expectations, ensuring satisfaction and building long-term relationships of trust.  

ISO 9001 certification underlines our commitment to quality and continuous improvement. 

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Environmental Management System

ISO 14001 certification is an international standard that sets out the requirements for an effective environmental management system (EMS). This standard helps organisations to improve their environmental performance through the efficient use of resources and waste reduction, ensuring that operations have minimal impact on the environment. ISO 14001 focuses on the proactive management of significant environmental aspects and compliance with legal obligations and other requirements. 

This certification reflects myClouDoor's commitment to sustainability and environmental protection, validating our implementation of an environmental management system in accordance with international standards for activities such as: 

 

  • Managed Cloud Service. 

  • SAP Managed Service. 

  • Information security consultancy and auditing. 

  • Regulatory and legal compliance. 

  • Risk management and training. 

  • Security Operations Centre (SOC) and cybersecurity projects. 

We identify and manage the environmental impacts of our operations, promoting sustainability and efficiency, dedicated to complying with environmental regulations and continuously improving our environmental performance.  

ISO 14001 certification highlights our commitment to sustainability and environmental protection, ensuring that by choosing myCloudDoor, you are supporting a company that takes its environmental responsibility seriously and continually works to reduce its impact on the environment. 

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Pact for Sustainable Cybersecurity

The Pact for Sustainable Cybersecurity is an initiative promoted by the Spanish Association for the Promotion of Information Security (ISMS Forum), aimed at integrating environmental sustainability and social responsibility into the field of cybersecurity. This pact establishes a framework of principles and commitments designed to foster responsible, sustainable, and collaborative practices within the digital ecosystem.

myCloudDoor Solutions S.L.'s adherence to the pact, formalized on April 14, 2025, represents a significant step in its commitment to cybersecurity aligned with sustainability values. The certificate has been issued by the ISMS Forum, an entity recognized for its work in promoting information security.

By joining this pact, myCloudDoor commits to complying with the principles established under the following eight key pillars:

-Governance
-Transparency
-Energy efficiency
-Circular economy
-Responsible management of electronic waste
-Collaboration and awareness
-Sustainable standards
-Supply chain collaboration

This commitment reinforces myCloudDoor’s vision of integrating cybersecurity with sustainability criteria, contributing to a more responsible and resilient digital environment for businesses, customers, and society as a whole.

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Digital Pact for the Protection of Individuals

The Digital Pact for the Protection of Individuals, promoted by the Spanish Data Protection Agency (AEPD), establishes a framework of principles and best practices aimed at strengthening the guarantee of fundamental rights in the digital environment. Its purpose is to foster a real and shared commitment to the responsible use of technology and personal data.

By formalizing its adherence in June 2025, myCloudDoor Solutions S.L. reinforces its commitment to a people-centered digital transformation that is ethical and respectful of privacy. The certificate has been granted by the AEPD, the leading authority in data protection at both the national and European levels.

Through this commitment, myCloudDoor undertakes specific responsibilities, such as:

  • Promoting ethical management of personal data across all its processes and solutions

  • Designing technologies with built-in privacy from the outset (privacy by design)

  • Raising awareness and training employees and collaborators on data protection

  • Ensuring transparency in communications with users and clients

  • Actively protecting vulnerable groups against digital risks

With this adherence, myCloudDoor reaffirms its vision of responsible technological innovation, where respect for individuals' rights and digital trust are essential pillars in building a sustainable and secure future for all.

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